Business Process Outsourcing

    We have a long-standing expertise in BPO that is developing with digital technologies, to give front-to-back value to your business lines and increase productivity in processing flows.

  • Une offre globale, une expertise locale

    A global front-to-back offering that creates value

    • Multichannel management of incoming and outgoing flows
    • Regulated processing of payment and collection flows
    • Delegated management of professional back-office operations
    • Customer Relationship Management
  • A high-performance and secure production tool

    A high-performance and secure production tool

    • 40 modern and industrial processing centres distributed across Europe
    • An extendible capacity of more than 500 workstations in customer relations centres
    • A pool of 18 high performance scanners and 27 industrial printers
    • 27 enveloping machines and 3 cutting-edge laminating machines
    • 35 industrial cheque readers-sorters
    • 10,000 m² of storage space managed by a fully computerised logistics system
  • Perfect mastery of the technologies

    Perfect mastery of the technologies

    • Digitisation and capturing of multichannel data
    • Steering algorithms and traceable flows
    • Production work flow, EDM and online browsing
    • Multichannel notifications
    • Electronic archiving
  • An expertise that is focussed on business lines

    An expertise that is focussed on business lines

    • More than 6,000 staff across Europe trained on the particularities of our customers
    • Major references in the sectors of banking, insurance, health care and health cover providers, etc.
    • Agile solutions to peaks in activity and changes in regulatory environments
    • Services that can be outsourced to Tessi or in-sourced on customer sites
"Industrialising and securing the processing of flows, increasing productivity and ensuring the compliance of operations, improving customer satisfaction and loyalty building, adding value and co-creating your projects are just some of the driving forces behind Tessi’s BPO activity."

Christos Yannicopoulos  -  General Manager France, Tessi Documents Services