Telecoms and the power sector

Loyalty building and digital assistance

Digital assistance, bespoke customer service, simplified customer pathways, activating automated offers

Fidélisation et assistance digitale

Consumers are ever more aware, mobile, digital and demanding. They want a unique contact person and expect to be recognised as customers, throughout their relationship with their supplier. The digital transformation of customer relations must not only be a set of communication channels: it must make consumers’ lives easier when managing the subscribed service.


Tessi Documents Services therefore helps to smooth the front-to-back process, by integrating tools for multichannel subscription in the best possible way or by offering customer services to assist consumers throughout their whole contract.

Digitising the subscription pathway

Picto Digitaliser les parcours de souscription
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Digitising customer files

Picto Gestion documentaire
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Adding value to statements and records

picto-Document-dynamique
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Outsourcing customer relations operations

Picto relation client
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Preventing fraud

picto- Lutte contre la fraude et le blanchimen
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Optimising professional back offices

CTA Telecoms and the power sector : Optimising professional back offices
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Optimising payments and collections

picto-Payment & Legal
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Industrialising mailing

Picto Industrialiser l’émission de courriers
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