Digital assistance, bespoke customer service, simplified customer pathways, activating automated offers
Consumers are ever more aware, mobile, digital and demanding. They want a unique contact person and expect to be recognised as customers, throughout their relationship with their supplier. The digital transformation of customer relations must not only be a set of communication channels: it must make consumers’ lives easier when managing the subscribed service.
Tessi Documents Services therefore helps to smooth the front-to-back process, by integrating tools for multichannel subscription in the best possible way or by offering customer services to assist consumers throughout their whole contract.