Business services and generating traffic
Detect opportunities, increase the speed of distance selling
Optimising sales in a multichannel context involves the latest in hi-tech call centres, which can manage all the means for customer contact. B2B or B2C, on-line or off-line distance selling, taking orders, qualifying opportunities, etc. Tessi offers your bespoke systems to meet your customer development targets.
Multichannel customer services and call centre
Call centres to build customer loyalty, inform and satisfy
More than 70% of French people have needed to contact a customer care service in the last 12 months, using an average of three different communication channels. Tessi combines customer services and call centres in a proactive multichannel strategy, to build customer satisfaction, loyalty and create a memorable customer experience.
Management back office and services operation
A back office to process, verify, recover and activate
Providing a high quality customer experience means managing customer processes Front-to-Back using an ever more integrated approach. Tessi uses its experience to optimise the efficiency of administration, professional and payment back offices.