The digital transformation of customer communication
Boost the relationship building power of your customer documents
In a highly competitive environment, customer loyalty building is an essential factor for your profitability. We master all the best practices for Customer Communication Management (CCM) and benchmark software platforms allow you to add value to the customer experience and build loyalty using your documents.
Optimise customer relationship processes
Auditing and consultancy to optimise your processes and operations
Customer satisfaction requirements, combined with digital transformation projects, have an impact on the organisation, tools and operations of customer relations centres. Tessi helps companies with the deployment of solutions to optimise the customer experience.
Data analytics and data management
For a 360° view of your customer
The emergence of big data technology offers new opportunities to analyse customer information. With Tessi Data Content, Tessi is freeing up access to customer data, to the benefit of solutions to provide data to predictive analyses and business intelligence applications.
Training and courses at the Tessi Academy
Developing skill-sets and acknowledging expertise
Customer relationship management techniques are changing greatly and require appropriate systems for training and checking skills. Tessi Academy is a training body that offers a full range of courses using interactive and entertaining tools.