Customer Relationship Management

Make the transformation of your customer relationship operations a success

The digital transformation of customer communication
Transformation digitale de la communication client

The digital transformation of customer communication

Boost the relationship building power of your customer documents

In a highly competitive environment, customer loyalty building is an essential factor for your profitability. We master all the best practices for Customer Communication Management (CCM) and benchmark software platforms allow you to add value to the customer experience and build loyalty using your documents.

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Transformation des processus de relation client

Optimise customer relationship processes

Auditing and consultancy to optimise your processes and operations

Customer satisfaction requirements, combined with digital transformation projects, have an impact on the organisation, tools and operations of customer relations centres. Tessi helps companies with the deployment of solutions to optimise the customer experience.

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Data analytics

Data analytics and data management

For a 360° view of your customer

The emergence of big data technology offers new opportunities to analyse customer information. With Tessi Data Content, Tessi is freeing up access to customer data, to the benefit of solutions to provide data to predictive analyses and business intelligence applications.

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Formations et cursus Tessi Academy

Training and courses at the Tessi Academy

Developing skill-sets and acknowledging expertise

Customer relationship management techniques are changing greatly and require appropriate systems for training and checking skills. Tessi Academy is a training body that offers a full range of courses using interactive and entertaining tools.

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