Business services and generating traffic

Business services

and generating traffic

Business services et génération de trafic

Optimising sales in a multichannel context involves the latest in hi-tech call centres, which can manage all the means for customer contact. B2B or B2C, on-line or off-line distance selling, taking orders, qualifying opportunities, etc. Tessi offers your bespoke systems to meet your customer development targets.

  • Campaigns focussed on cross-selling or up-selling
  • Specific front office units for taking orders and signing contracts
  • Generating traffic and qualifying opportunities
  • Teams trained on the new business model, for advice as well as sales
  • Using all channels: telephone, online, email, social networks, etc.
Picto caractéristiques Tessi
  • Creating value: 15% more mutual insurance subscribers using multichannel management of incoming calls
  • Recovering customers: 25% of inactive bank-insurance accounts covered by the Eckert Law in France
  • Cross-selling: 20% increase in sales of insurance contracts to new purchasers of a brand of cars
Picto bénéfices Tessi

Functions and uses

Multichannel customer relations

Business Services, Customer Services, Operation Services: integrated Front-to-Back services that create value.

1

Digital transformation

Customer pathway, digital marketing, social networks: innovative services for a new customer experience.

2

Multichannel campaigns

Management letters, marketing campaigns, email, SMS, telephone, online etc. over-arching solutions for a multichannel customer relationship.

3

Assistance and training

Guidance to optimise processes and operations, and targeted training that leads to qualifications for high performing teams.

4

Data analytics

Innovative solutions for a 360° view of your customers.

5

100% made in France

Services and customer contact centres that are deployed exclusively in France.

6

100% customised

A top of the range and personalised customer relationship that is adapted to your sector and regulatory environment.

7

100% Return On Investment

Customer satisfaction focussed KPI to optimise the customer pathway.

8

Découvrir aussi

Multichannel customer services and call centre

Call centres to build customer loyalty, inform and satisfy
Find out more

Management back office and services operation

A back office to process, verify, recover and activate
Find out more