Data analytics and data management

Data analytics

and data management

Data analytics and data management

The emergence of big data technology offers new opportunities to analyse customer information. With Tessi Data Content, Tessi is freeing up access to customer data, to the benefit of solutions to provide data to predictive analyses and business intelligence applications.

  • Moteur d’archivage nouvelle génération pour fédérer les données clients
  • Gestion des données structurées, non structurées, voix, image et son
  • Moteur sémantique et outils de data analytics
  • Customisation on-demand des interfaces et portails utilisateurs
  • Reporting et dashboard orientés business intelligence
Picto caractéristiques Tessi
  • Des outils d’aide à la décision sur mesure
  • Une alimentation continue des processus de scoring et d’analyse prédictive
  • La gestion facilitée du feedback management et de la voix du collaborateur
  • Une vision client unique à 360°
Picto bénéfices Tessi

Fonctions et usages

Relation client multicanal

Business Services, Customer Services, Operation Services : des prestations Front-to-Back intégrées et créatrices de valeur.

1

Transformation digitale

Parcours client, marketing digital, réseaux sociaux : des services novateurs pour une nouvelle Expérience Client.

2

Campagnes multicanal

Courriers de gestion, campagnes marketing, e-mail, SMS, téléphone, web, … des solutions composées pour une relation client omni-canal.

3

Accompagnement et formation

Une démarche Conseil pour optimiser les processus et les opérations. Des formations ciblées et certifiantes pour des équipes performantes.

4

Data analytics

Des solutions innovantes pour une vision client à 360°.

5

100 % made in France

Des prestations et des centres de relation client exclusivement déployés en France

6

100 % sur mesure

Une relation client haut de gamme et personnalisée, adaptée à votre contexte sectoriel et réglementaire.

7

100 % retour sur investissement

Des KPI orientés satisfaction client et optimisation du parcours client.

8

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Data analytics and data management

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Identity of the controller

Controller: Tessi Documents Services, SAS with its registered office at 116 rue de Silly, 92100 Boulogne Billancourt, entered in the Nanterre Trade and Companies Register under number: 326 803 582, referred to below as "Tessi" acting in its name and on its own behalf and in the name and on behalf of subsidiaries of the Tessi Group;
Purpose of the processing

The purposes of Tessi’s processing are as follows:

• identification and authentication of the user;

• management of relationships with prospective customers and customers;

• technical and/or commercial support;

• meeting Tessi's legal and/or regulatory obligations;

producing statistics, analyses and studies on Site traffic;

• communication via contact forms;

• possibility of recruitment.
Exercise of the rights of data subjects

You have a right of access, rectification, erasure, objection (including the right not to be subject to a decision based solely on automated processing) or, as appropriate, the withdrawal of your consent at any time, as well as the right to the limitation and portability of your personal data. You can exercise your rights by contacting the Tessi Group’s Data Protection Officer (see «Tessi Group DPO contact details»). Your request must include your first name, surname, email or postal address, and be signed and accompanied by valid proof of identity.

If, after contacting our DPO, you do not feel that your rights have been observed, you may submit a claim online or by letter to CNIL (the French Data Protection Authority).

For further information about your rights, please visit our personal data protection page.



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