Multichannel customer services and call centre

Multichannel customer services

and call centre

picto-customer-services-et-call-center-multicanal

More than 70% of French people have needed to contact a customer care service in the last 12 months, using an average of three different communication channels. Tessi combines customer services and call centres in a proactive multichannel strategy, to build customer satisfaction, loyalty and create a memorable customer experience.

  • Information services and welcome kit
  • Claims processing and digital assistance units
  • Programmes for customer retention and loyalty building, satisfaction surveys and ad hoc studies
  • Agents with specific training for the sector and your programmes
  • 100% of channels are used: telephone, online, email, click-to-chat, web call back, etc.
Picto caractéristiques Tessi
  • Agile units deployed on Tessi sites or in the customer’s departments
  • Committed KPI: reducing complaints, reducing churn, increasing satisfaction
  • Full front-to-back services in various sectors
  • Multichannel 360° management of the customer relationship
  • 65% of French people recommend a company after a good experience with its customer care department
Picto bénéfices Tessi

Functions and uses

Multichannel customer relationship

Business Services, Customer Services, Operation Services: integrated Front-to-Back services that create value.

1

Digital transformation

Customer pathway, digital marketing, social networks: innovative services for a new customer experience.

2

Multichannel campaigns

Management letters, marketing campaigns, email, SMS, telephone, online etc. over-arching solutions for a multichannel customer relationship.

3

Assistance and training

Guidance to optimise processes and operations, and targeted training that leads to qualifications for high performing teams.

4

Data analytics

Innovative solutions for a 360° view of your customers.

5

100 % made in France

Services and customer contact centres that are deployed exclusively in France.

6

100% customised

A top of the range and personalised customer relationship that is adapted to your sector and regulatory environment.

7

100% Return On Investment

Customer satisfaction focussed KPI to optimise the customer pathway.

8

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