Management back office and services operation

Management back office

and services operation

picto-operation-services-et-back-office-de-gestion

Providing a high quality customer experience means managing customer processes Front-to-Back using an ever more integrated approach. Tessi uses its experience to optimise the efficiency of administration, professional and payment back offices.

  • Administrative management of orders or invoices
  • KYC verifications and back office activation
  • Payment, recovery and management of outstanding amounts
  • Vast experience in management flows and back office processes
  • Specific systems that can be deployed on a Tessi site or in departments
Picto caractéristiques Tessi
  • 20% increases in productivity by outsourcing support functions
  • 25% less unpaid invoices thanks to electronic invoicing and payments
  • Planning for peaks in activity due to regulatory developments
  • More than 600 experts in administrative and financial back office processes
  • We work with more than 70 banking, insurance, health cover and utility provider customers
Picto bénéfices Tessi

Functions and uses

Multichannel customer relationships

Business Services, Customer Services, Operation Services: integrated Front-to-Back services that create value.

1

Digital transformation

Customer pathway, digital marketing, social networks: innovative services for a new customer experience.

2

Multichannel campaigns

Management letters, marketing campaigns, email, SMS, telephone, online etc. over-arching solutions for a multichannel customer relationship.

3

Assistance and training

Guidance to optimise processes and operations, and targeted training that leads to qualifications for high performing teams.

4

Data analytics

Innovative solutions for a 360° view of your customers.

5

100 % made in France

Services and customer contact centres that are deployed exclusively in France.

6

100% customised

A top of the range and personalised customer relationship that is adapted to your sector and regulatory environment.

7

100% Return On Investment

Customer satisfaction focussed KPI to optimise the customer pathway.

8

Découvrir aussi

Business services and generating traffic

Detect opportunities, increase the speed of distance selling
Find out more

Multichannel customer services and call centre

Call centres to build customer loyalty, inform and satisfy
Find out more