Optimise customer relationship processes

Optimise customer relationship

processes

picto-optimisation-des-processus-de-relation-client

Customer satisfaction requirements, combined with digital transformation projects, have an impact on the organisation, tools and operations of customer relations centres. Tessi helps companies with the deployment of solutions to optimise the customer experience.

  • A full audit of activities and operations
  • Expert consultations on transforming customer relationships
  • Customer relations strategy, sectoral benchmark, customer pathway
  • Technical recommendations: operational context and solutions engineering
  • Assistance: workforce management, digital training, etc.
Picto caractéristiques Tessi
  • Customer services at the heart of the development strategy
  • Rethought and optimised customer pathways
  • Appropriate solutions and tools for multichannel management
  • An organisation focussed on results and satisfaction
  • Valued and committed teams

 

Picto bénéfices Tessi

Functions and uses

Multichannel Customer Relations

Business Services, Customer Services, Operation Services: integrated Front-to-Back services that create value.

1

Digital transformation

Customer pathway, digital marketing, social networks: innovative services for a new customer experience.

2

Multichannel campaigns

Management letters, marketing campaigns, email, SMS, telephone, online etc. over-arching solutions for a multichannel customer relationship.

3

Assistance and training

Guidance to optimise processes and operations. Targeted training that leads to qualifications for high performing teams.

4

Data analytics

Innovative solutions for a 360° view of your customers.

5

100 % made in France

Services and customer contact centres that are deployed exclusively in France.

6

100% customised

A top of the range and personalised customer relationship that is adapted to your sector and regulatory environment.

7

100% Return On Investment

Customer satisfaction focussed KPI to optimise the customer pathway.

8

Découvrir aussi

The digital transformation of customer communication

Boost the relationship building power of your customer documents
Find out more

Data analytics and data management

For a 360° view of your customer
Find out more

Training and courses at the Tessi Academy

Developing skill-sets and acknowledging expertise
Find out more