Training and courses at the Tessi Academy

Training and courses

at the Tessi Academy

Tessi Academy

Customer relationship management techniques are changing greatly and require appropriate systems for training and checking skills. Tessi Academy is a training body that offers a full range of courses using interactive and entertaining tools.

  • Training that leads to qualifications, diplomas or certificates (French vocational training qualifications)
  • Lessons given face-to-face or at a distance
  • Interactive media and e-learning with knowledge acquisition testing
  • Course 1: Managing customer relationships
  • Course 2: Managing customer relationship teams
  • Course 3: Coordinating the activity and the organisation
Picto caractéristiques Tessi
  • Trained teams that are ready to progress
  • Easy knowledge testing
  • A major contribution to the certification of customer relationship centres
  • A high value offer for the HR policy
  • Courses that are eligible for French professional training financing
Picto bénéfices Tessi

Functions and uses

Multichannel Customer Relations

Business Services, Customer Services, Operation Services: integrated Front-to-Back services that create value.

1

Digital transformation

Customer pathway, digital marketing, social networks: innovative services for a new customer experience.

2

Multichannel campaigns

Management letters, marketing campaigns, email, SMS, telephone, online etc. over-arching solutions for a multichannel customer relationship.

3

Assistance and training

An assistance approach to optimise the processes and operations, and targeted training that leads to qualifications for high performing teams.

4

Data analytics

Innovative solutions for a 360° view of your customers.

5

100 % made in France

Services and customer contact centres that are deployed exclusively in France.

6

100% customised

A top of the range and personalised customer relationship that is adapted to your sector and regulatory environment.

7

100% Return On Investment

Customer satisfaction focussed KPI to optimise the customer pathway.

8

Découvrir aussi

The digital transformation of customer communication

Boost the relationship building power of your customer documents
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Optimise customer relationship processes

Auditing and consultancy to optimise your processes and operations
Find out more

Data analytics and data management

For a 360° view of your customer
Find out more