VINCI Autoroutes

Speeding the subscription pathway using digital technology

"Using an online subscription solution for motorway toll subscriptions is a success, customers immediately signed up! "

Karine BALLYMAGNAN  -  Head of Electronic toll system collection

The brief

VINCI Autoroutes, the leading operator of motorways operated under a concession, welcomes 2.2 million customers every day and has 1.5 million Electronic toll system subscribers. In order to smooth the activity related to Electronic toll system subscriptions, VINCI Autoroutes wished to implement an online subscription solution. The stated aims were:

  • To facilitate subscriptions in a secure environment
  • To better manage the seasonality phenomenon
  • To reduce paper flows

Our answer

The Tessi Contract solution that was implemented makes it possible to manage online all of the contractual processes for subscriptions and the validation of the SEPA mandates required for debits. The subscription to the Electronic toll system is secure thanks to the use of an electronic signature and verification of the eligibility of the IBAN. In order to be totally customer focussed, the solution is integrated into the VINCI Autoroutes website.



  • Reduction in management costs
  • A 30% reduction in processing times for files
  • A 90% reduction in subscription requests by post
  • More than 200,000 customer actions in less than one year of operation